With Heating, Plumbing and Electrics cover if you have a problem where your boiler breaks down, or if you have a blocked drain or experience trouble with your home's electrical wiring, you can count on HomeServe's approved engineers to get things up and running again. HomeServe will even give you a FREE Boiler Service in year 1.
This product does include a boiler service. Choose this cover without a FREE Boiler Service.
In the event of a burst water supply pipe Essex and Suffolk water may contribute towards the cost of repairing or replacing it. You’ll need to provide them with a copy of the invoice for the work carried out and their contribution is normally credited on your next bill. If they don’t supply your water, please contact your supplier for details of their service.
When reference is made to ‘we’, ‘our’, ‘us’, and ‘we’re’ this refers to HomeServe Membership Limited.
Please see Product documents including Terms and Conditions for more details.
Before you apply for cover for your house, we just need to check a few things…
If you’ve answered ‘yes’ to all of the above, then it sounds like your requirements are of a homeowner looking for gas boiler, central heating, plumbing and electrics cover.
We offer a range of options to cover other areas of your home, so you can pick one that suits you best.
If you've come across something you don't understand, then contact us and we’ll be happy to help you.
£16
a month in the first year for new customers only.
Your excess: £60
Annual price: £192
Your price will increase at renewal, but you’ll always receive a reminder. This price will also include the cost of your Boiler Service. If you choose to continue into your second year, the expected price for customers who haven’t made a claim is £49.76 a month (£597.12 for the year). Price includes any applicable Insurance Premium Tax and is subject to any inflation and tax rate changes.
Or call HomeServe on 0330 024 7732**
For full eligibility information please see the Important Information
Heating, Plumbing and Electrics with Service meets the needs of homeowners requiring assistance in the event of certain boiler, heating system, plumbing, drainage and electrics problems at the property.
This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Check that you're not already covered by your home insurance or other policies, so you are not paying for cover you don't need.
Are you eligible to apply?
This policy is for homeowners only and doesn't include cover for flats, apartments, mobile homes or park homes. Business premises, let and sub-let properties and council and housing associations also can't be covered.
Make sure that the boiler(s) at your property are fuelled by natural gas (not LPG, oil or solid fuel) and have a total power input of less than 70 KW. And, the diameter of your gas supply pipe must be no bigger than 35mm. We're not able to provide cover for dual-purpose boilers, warm air heating systems, combination and thermal storage units.
What is my excess and how do I pay?
You will have to pay £60 for each claim you make. We can only accept payment using the following cards: MasterCard, Visa, Visa Debit or Maestro. A separate excess payment is required for each claim you make. Please see the policy Terms and Conditions for further details.
How long after purchasing do I need to wait before I can make a claim?
There's an initial 28 day exclusion period in which you'll not be able to make a claim (with the exception of the gas boiler element, where your boiler must pass the boiler health check before HomeServe can progress any claim you might make). Please see the product documents for more details.
What happens after the first year?
Your cover is set up so that it will automatically renew every year. This is to make the process of renewing easier and ensure your home has continuous cover. We’ll send you a reminder about 4 weeks before your cover is due to renew. This will confirm the price of your cover for the next year and prompt you to check that it still meets your needs.
The price of your cover will increase at renewal. Customers about to renew their cover for a second year can expect to pay £49.76 a month (£597.12 for the year), provided they have made no claims. This price includes the cost of your Boiler Service.
If you’d rather your cover didn’t automatically renew, you can cancel this feature when you apply. Alternatively, you can login or contact us to switch off automatic renewal at any time afterwards.
If you decide you don’t want your cover to automatically renew, you’ll need to contact us each year to renew it yourself and organise payment.
What happens if you change your mind?
There is a Cancellation Period which begins from the start of your policy and is shown on your Policy Schedule (“the Cancellation Period”)
If you cancel in the Cancellation Period and have not made a claim you will receive a full refund. If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the Cancellation Period and have not made a claim you will receive a refund less an amount for the number of days you have been on cover. If you have made a claim you will be required to pay any remaining payments due for the term of the policy.
Please see the Terms and Conditions for full cancellation information.
Is there product specific information I need to be aware of:
Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the policy on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance and credit broking activities, under firm reference number 312518. Our registered address is: Cable Drive, Walsall, WS2 7BN. Registered in England as company number 2770612, VAT registration number GB559669669. The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register.
*The price of a Boiler Service is shown as FREE when compared to the equivalent cover without service.
For new customers, your Boiler Service will usually take place within the first 90 days from taking out the policy. From then on, boiler services are generally completed between April and September.
The Boiler Service included with this cover is FREE in the first year only, upon renewal the Boiler Service is chargeable and will be included as standard in the total cost of the policy. Please refer to 'What happens after the first year' under Important Information.
Click here to see the differences between the Boiler Health Check and a Boiler Service.
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradespeople?
We're careful to vet all HomeServe approved tradespeople. We do this by:
Essex & Suffolk Water does not provide this cover. If you buy this cover HomeServe Membership Limited (which is not part of the Northumbrian Water Group), will sell, arrange and administer this on behalf of Aviva Insurance Limited.
Essex & Suffolk Water is a trading name of Northumbrian Water Limited, registered in England and Wales No. 2366703. Northumbrian Water Limited’s Registered Office is Northumbrian House, Abbey Road, Pity Me, Durham, DH1 5FJ.
Northumbrian Water Group Limited is authorised and regulated by the Financial Conduct Authority (FCA) with firm number 312881. Northumbrian Water Limited is Northumbrian Water Group Limited’s Appointed Representative as defined in the Glossary to the FCA Handbook.
**Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.