With this brand new combined cover, you could count on HomeServe approved engineers to help if a problem occurs and leaves you without. From gas central heating breakdowns and noisy boilers to blocked drains and burst pipes, with cover you wouldn’t have to deal with a problem on your own.
It includes a Boiler Service too, which usually takes place within the first 90 days of your cover start date. And, for all new customers, we’ll also carry out a Boiler Health Check, so we can make sure your boiler is as safe as possible and can be covered.
You can claim as many times as you need and each claim has a £4,000 limit, unless it’s a boiler or central heating claim, where there’s no limit as long as your boiler isn’t Beyond Economical Repair (BER).
But, the best bit of all is, after 6 months, if your boiler is BER and less than 7 years old, we'll replace it for free. If it is older than 7 years old, we will source, replace and install a new boiler and all you'd have to do is pay for installation.
When reference is made to ‘we’, ‘our’, ‘us’, and ‘we’re’ this refers to HomeServe Membership Limited.
Please see Product documents including T&C's for more details.
per month in the first year.
With £50 excess. Annual price £183.00.
The cost of the cover is £99.00 and the boiler service is £84.00 which makes up the annual premium.
The price may be different for existing customers. The price will increase at renewal. Currently customers in their second year are paying £25.50 a month, £306.00 for the year for this policy (which includes the cost of the boiler service), provided they have made no claims.
This is the amount you pay if you make a claim. The higher your excess, the cheaper your monthly premium.
or call HomeServe on 0800 408 9135**
For full eligibility information please see the Important Information
Plumbing & Heating for Flats is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.
Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.
The boiler at your property must have a power output of less than 70 KW/hr and be fired by natural gas (and not LPG, electric or oil).
How long after purchasing do I need to wait before I can make a claim?
This policy has an initial 14 day exclusion period within which you'll not be able to make a claim (with the exception of the Gas Central Heating element, which has no exclusion period). Please see the product documents for more details.
What is my excess and how do I pay?
You will have to pay the first £50 of any claim. We can only accept payment using the following cards: MasterCard, Maestro, Visa or Visa Delta. A separate excess payment is required for each claim you make. Please see the policy Terms and Conditions for further details.
What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £25.50 a month, £306.00 for the year for this policy (which includes the cost of the boiler service), provided they have made no claims. Your cover will automatically renew unless you tell HomeServe otherwise.
What happens if you change your mind?
You can cancel at any time. If you have made a claim no refund will be due. If you have not claimed you would receive a full refund within the first 28 days. After that it will depend when you cancel.
Please see Terms and Conditions for full cancellation information.
Is there product specific information I need to be aware of:
Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the policy on behalf of the underwriter. HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612, VAT registration no. GB559669669) which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance activity under firm reference number 312518. The regulatory status of Aviva Insurance Limited and HomeServe can be checked by visiting the FCA’s website http://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradesmen?
We're careful to vet all HomeServe approved tradesmen. We do this by:
Anglian Water Services Ltd is an appointed representative of HomeServe Membership Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation activity under firm reference number 312518.
Anglian Water Direct is a trading name of Anglian Water Services Ltd. Registered Office: Anglian Water Services Ltd, Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire, PE29 6XU. Registered in England No. 2366656.
**HomeServe calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive call minutes. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.