With Plumbing and Drainage Plus insurance through HomeServe, you can be confident that problems with your property’s pipes, drains, toilets or tanks won’t stop you in your tracks. Thanks to HomeServe’s long history of helping UK homeowners and our team of expert plumbers, you can trust us to fix what’s gone wrong quickly and efficiently.
Even better, peace of mind comes at an affordable price compared with typical plumbing and drainage repair costs – which could be as high as £255^ for unblocking a private drain or £204^ to repair a heating pipe damaged by a nail.
If you'd like to look at cover for different areas of your home, please select home cover & services above.
When reference is made to ‘we’, ‘our’, ‘us’, and ‘we’re’ this refers to HomeServe Membership Limited.
About Southern Water’s Leak Repair ServiceYour water provider, Southern Water, offers up to one hour’s free leak detection where water is not obviously leaking above the ground. They cannot guarantee to find the source of the leak but they will ensure that they tell you the results of their detection work. They will offer assistance for customers who are on their social tariffs, on their special needs register or on certain means tested benefits. The exact help will be determined by the length and position of the supply pipe.
^BCIS research, November 2019. Prices include labour, parts, call-out charges and VAT.
Please see Product documents including Terms and Conditions for more details.
Before you apply for cover for your house or flat, we just need to check a few things…
If you’ve answered ‘yes’ to all of the above, then it sounds like your requirements are of a homeowner looking for plumbing and drainage cover.
No worries. We offer a range of options to cover other areas of your home, so you can pick one that suits you best.
If you've come across something you don't understand, then contact us and we’ll be happy to help you.
£1
per month in the first year for new customers only.
Your excess: £30
Annual price: £12
The price will increase at renewal. Customers in their second year are currently paying £10 per month, £120 for the year, provided they have made no claims.
Please read the Important Information and Product Documents, and select an excess option that’s right for you, before proceeding.
or call HomeServe on 0330 024 7733**
Your excess is the amount you’ll have to pay up front each time you make a claim. The higher your excess, the cheaper your monthly premium.
For full eligibility information please see the Important Information
Plumbing and Drainage Plus meets the needs of homeowners requiring assistance in the event of a water supply pipe or plumbing and drainage problem at their property.
This cover is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Check that you're not already covered by your home insurance or other policies, so you are not paying for cover you don't need.
Are you eligible to apply?
This cover is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Mobile homes, bedsits, sub-divided homes and let and sub-let properties are not covered.
What is my excess and how do I pay?
You will have to pay £30 for any claim you make. We can only accept payment using the following cards: MasterCard, Maestro, Visa or Visa Delta. A separate excess payment is required for each claim you make. Please see the agreement Terms and Conditions for further details.
How long after purchasing do I need to wait before I can make a claim?
You can make up to 3 claims per year with this cover. There's an initial 28 day exclusion period in which you'll not be able to make a claim. Please see the agreement documents for more details.
What happens after the first year?
The price will increase at renewal. Customers in their second year are currently paying £10 per month, £120 for the year, provided they have made no claims. Your cover will automatically renew unless you tell HomeServe otherwise.
Is there product specific information I need to be aware of:
What happens if you change your mind?
There is a Cancellation Period which begins from the start of your agreement and is shown on your Agreement Schedule (“the Cancellation Period”)
If you cancel in the Cancellation Period and have not made a claim you will receive a full refund. If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the Cancellation Period and have not made a claim you will receive a refund less an amount for the number of days you have been on cover. If you have made a claim you will be required to pay any remaining payments due for the term of the agreement.
Please see the Terms and Conditions for full cancellation information.
Who provides this cover?
This cover is underwritten by Aviva Insurance Limited who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the cover on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance and credit broking activities, under firm reference number 312518. Our registered address is: Cable Drive, Walsall, WS2 7BN. Registered in England as company number 2770612, VAT registration number GB559669669. The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register.
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradespeople?
We're careful to vet all HomeServe approved tradespeople. We do this by:
Southern Water Services Limited is an appointed representative of HomeServe Membership Ltd. HomeServe Membership Limited is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance and credit broking activities under firm reference number 312518.
Southern Water Services Limited, Registered Office: Southern House, Yeoman Road, Worthing, BN13 3NX. Registered in England No. 2366670.
**Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.
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